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Refund/Return Policy:

Just email us and get approval before sending the shipment. In simple terms, as long as nothing is damaged or used you will get a full refund. Be aware when shipping fire extinguishers they must be properly packed and shipped in accordance with USPS Hazmat regulations.

We accept returns for refund within 30 calendar days after delivery of the product. Definition of new, unaltered and unused condition is:

  • No visible signs of wear or damage in any way
  • Retail packaged alarms are unopened and blemish free
  • within 30 calendar days of purchase
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will get immediate action and be taken care of. We take a lot of pride in what we do, and it shows with the immediate Customer Service we provide.

Refunds are contingent upon inspection of item(s) once we receive it. Please contact us at sales@smokealert.net to verify you are submitting a return based on the above criteria, and then again once you have tracking information so we can validate your return has been delivered to us. ***No refunds will be offered unless tracking is provided for your return***

There is a 25% restock fee for returns of bulk quantity discounted orders. There is no restock fee for non-bulk returned orders. Again you MUST contact us within 30 days if you intend to return ANY item back to our store.

Customer is responsible for all shipping costs if seller is not at fault.


Please ship all returns to:

Smoke Alert

2664 Timber Drive Suite 122
Garner, NC 27529
919 428 4284