 Refund/Return Policy:Just email us and get approval before sending the shipment. In simple terms, as long as nothing is damaged or used you will get a full refund. Be aware when shipping fire extinguishers they must be properly packed and shipped in accordance with USPS Hazmat regulations. We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days we may offer a refund as long as the items are in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will get immediate action and be taken care of. We take a lot of pride in what we do, and it shows with the immediate Customer Service we provide. Refunds are contingent upon inspection of item(s) once we receive it. Please contact us at sales@smokealert.net to verify you are submitting a return based on the above criteria, and then again once you have tracking information so we can validate your return has been delivered to us. ***No refunds will be offered unless tracking is provided for your return*** There is no restocking fee for (non-bulk) returned items that are not are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Customer is responsible for all shipping costs if seller is not at fault. Please ship all returns to:Smoke Alert2664 Timber Drive Suite 122 |